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268

THE INFLUENCE OF LEGISLATIVE REGULATIONS ON SERDANG

BERDAGAI’S PUBLIC SERVICE

Zidan Ridwan Nur

Islamic State University of North Sumatera, Indonesia

Zidanridwannu[email protected]

Nurbaiti

Islamic State University of North Sumatera, Indonesia

[email protected]c.id

Abstract

In reality, the implementation of public services is a mandate given by the community to state or

government administrators (executives and legislatures) whose purpose is to improve the welfare of the

community. The purpose of this study was to prove and analyze the influence of the Serdasng Berdagai

DPRD Policy on Public Sector Services in Kec. Serdang Berdagai. The method used in this research is a

survey method with a quantitative approach. The population of this research is the people of Kec. Serdang

Berdagai. The results showed that the policy of the Serdang Berdagai DPRD had a positive and significant

effect on public sector services in the district. Serdang Berdagai. Likewise, the description of the results of

the Serdang Berdagai DPRD's policy shows very good results and the correlation value of the Serdang

Berdagai DPRD's policy on Public Sector Services has a strong value and also a strong position.

Keywords: Policy, public service, legislative regulations

This work is licensed under CC BY-SA 4.0

INTRODUCTION

According to Afandi and Warjio in the research of Abdullah Ramadhan and Muhammad

Ali Ramadhan (2017), development is an activity carried out by the Government, society and

the private sector that usually takes place sustainably and correlates with the goal to improve

the welfare of the people both materially and spiritually. Development must be controlled

through a policy that has guidelines for the implementation of actions and contains certain rules

to provide guarantees for the development process to be directed in accordance with the

objectives that have been set.

This becomes very important for the community as well as the government. With that,

efforts are needed to improve the quality of public services in a sustainable manner. Effective

and efficient public services from the government can improve the welfare of economic

activities as well as in the social field. Not only that, he is also able to strengthen democracy

and human rights, reduce poverty, increase area protection, so be very responsible in the use

of natural energy resources, and also expand confidence in government and public

administration.

Basically, the procurement of public services is a mandate given by the community to the

government to improve the welfare of the community. This welfare improvement is applied to

prioritize basic services for the community (Hutahayan, 2019). Public services automatically

form an image of the performance of the government, because however, the policies that

concern public services are not separated from bureaucracy (Dwi, 2017). Public demands for

public services are closely related to bureaucratic moral and ethical issues (Rinaldi, 2012).

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Therefore, it is very clear that the task of public service torture, will work well if supported by

morals and ethics, as well as the actions of professional apparatus in the implementation of

duties.

In this case, it will be able to increase the effectiveness of public services carried out by

government apparatus. Work by government bureaucracies related to public services should be

a guideline. To establish sustainable conditions, government efforts are needed. Even after the

New Orde government, bureaucratic improvement should have been done a lot.

However, in reality, there are still very few citizens who can control public services as a

right and not a government grant. Especially in the case of the implementation of public

services. Some residents still minimize the description of public services that are still meant as

government gifts. Society dominates public services as shopping activities that use government

money.

Such a description wants to share the consequences if the citizens want to hand over the

entire management of public services to the government. Because in the description of the

money spent on public services that belongs to the government. People feel they have no right

to interfere in the management of public services.

Based on the fact that the implementation of public services, especially in Serdang Berdagai

Sub-District still has some obstacles. These obstacles could have come from the community

itself or it could have been in terms of government. One of the obstacles is that the policy

mentioned does not have a large space, comfortable and sufficient for the growth of

participation in the implementation of public services to the community. Not only that, another

case is that there is still little understanding of citizens that public services are part of their

socio-political life which is why citizens should be obliged to participate in the process of

policy making sourced from public services.

The public also still has a low active participation in public service policy. It is also the

political commitment of most governments that are obstacles. The inaccuracy of the

government in the implementation of the public to the point that it is difficult for the public to

have access to information related to public services as well as any pre-condition that must be

met. Information systems in public services are still very passive therefore people are reluctant

to participate.

In addition, the legal tools that should be a reference to provide guarantees of community

participation are still very minimal. Based on these constraints, therefore the author is interested

in responding to the research entitled "The Influence of Legislative Regulations on Serdang

Berdagai’s Public Service."

Public Policy

Policy is a process consisting of several decisions that are related to broader matters, so that

policy comes from many parties with various interests and authorities. Dye (1987) shares the

interpretation that public policy is whatever the government chooses to try or not try. And

something that must be remembered in describing public policy is that the definition must have

an interpretation of what exactly the government must try and what is not required to be tried

by the government. This is tried to carry out implementation and assessment sessions.

Therefore, public policy wants to be more appropriate if it covers the direction of action and is

not just a proposal.

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270 Vol. 1, No. 3, December 2021

Public Zone Service

Koetamsi (1997) stated that the essence of citizen services is to increase the quality and

productivity of torture and for the task of government agencies in the field of public services,

to reduce efforts to streamline the system and service management, so that citizen services can

be provided more effectively and successfully, and the emergence of creativity, initiative and

position and citizens in development and improve the welfare of the wider community.

Definition of Operational Concepts

Public Service referred to in this study is a public service carried out in an integrated activity

that is simple, open, smooth, fast, complete, reasonable and affordable also contains certain

elements. Public services are seen from various dimensions, namely reliability (Abilities to

carry out the promised services appropriately and reliably), responsiveness (Willingness to help

customers provide services quickly or responsively), confidence (Employee decency and

knowledge and their ability to engender trust and confidence), empathy (Conditions for caring,

giving personal attention to customers), and tangible (Physical facilities, equipment, personal,

and communication media).

METHOD

This research was conducted by surveying the community on Serdang Berdagai Sub-

District. The method carried out in this study is a quantitative method, namely by testing

existing hypotheses to find the truth of the hypothesis (Ferdinand, 2006).

This quantitative method is used to find out the reason if this study seeks to prove hypotheses

regarding the evaluation of the implementation of public service policies in the office of the

DPRD of Serdang Berdagai Sub-District. The population of this study is the community, civil

servants, honor, private labor. The sample of this study amounted to 35 people based on 5%

error (Sutojo, 2015).

Data collection techniques use questionnaires, documentation and also interviews. The

measurement scale used in compiling this questionnaire is five Likert scales with scales 1

(Strongly disagree), 2 (Not agreed), 3 (Disagree), 4 (Agree), 5 (Strongly Agree).

Data analysis techniques use simple linear analysis tests using the SPSS 2.0 program. This

simple linear regression model is used to determine the influence of independent variables with

dependents. This model is used to test whether there is a causal relationship between the two

variables to examine how large the fence between the independent variables of the DPRD

Serdang Berdagai policy against one dependent variable, namely public sector service with a

value of α below 0.05 and R Square above 60%.

RESULTS AND DISCUSSION

Policy of DPRD Serdang Berdagai

In practice in the field one form of public policy is a program or development project. After

the implementation stage of the program, until usually tried assessment activities aimed at

recognizing whether the objectives of public policy have been achieved and whether the

consequences that arise after public policy are tried with alibis because the programs or it can

be due to other factors.

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271 Vol. 1, No. 3, December 2021

Figure 1. Policy Description of DPRD Serdang Berdagai

The results show a description of the policy of the DPRD Serdang Berdagai that has been

carried out in accordance with the stipulated provisions. From the picture it is known that the

dimension of the position with the highest value is an indicator of human resources or personnel

with a value of 57.1% with the category that respondents agree that service through human

resources by the DPRD Serdang Berdagai are very good. The lowest score is a structural

indicator with a value of 48.6% although it is still in the good category.

From these results showed that the DPRD Serdang Berdagai policy is very influential on

quality public services. Thus, excellent and efficient policies will greatly help the process of

establishing good public service programs and acceptable to the surrounding community.

Based on these findings, it is illustrated that communication, human resources, disposition

and structure of work and good policies will provide optimal services for the community. It

becomes the embodiment to run government programs smoothly and efficiently.

Public Sector Service Serdang Berdagai Sub-District

Figure 2. Description of Public Sector Service Kec. Serdang Berdagai

The results showed that the description of The Public Sector Service of Serdang Berdagai

has been running with the provisions set and also expected. Evident from the highest value

processing of 68.6% which shows the category that the public strongly agrees that the

appearance of physical facilities, personal equipment and communication media in the Office

of the DPRD Serdang Berdagai is very good. Reliability and confidence indicators have the

same value and are also the lowest values of all. However, the ability to carry out the promised

services appropriately and reliably as well as the knowledge and decency of employees and

their ability to generate trust and confidence in the office of the DPRD Serdang Berdagai is

also good.

From the results above it can be concluded that public sector services will be successful or

qualified if carried out in accordance with applicable provisions. As it is known that in realizing

37.1 57.1 42.9 48.6

Communication

Resources

Disposition

Structure

48.6 54.3 48.6 57.1 68.6

Reliability

Responsiveness

Confidence

Empathy

Tangible

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272 Vol. 1, No. 3, December 2021

good public sector services, government policies become inseparable. The two have an

inevitable cause-and-effect relationship. That is, the good and optimal community response is

caused by communication. Reliability, empathy and good trust between the community by the

employees of the DPRD Serdang Berdagai. Likewise, the overall government policy is

influenced by the supporting component of improving public services. Therefore, the policy of

the DPRD Serdang Berdagai must support its capacity to the performance of employees and

public sector services in Serdang Berdagai Sub-District.

The Influence of The Serdang Regional Parliament Policy on Public Sector Services in

Serdang Berdagai Sub-District

Table 1. Simple Linear Regression Test Results

Dependent Variables: Public Sector Services Serdang Berdagai Sub-District

Variabel

Coefficient

Std.

Error

t-Statistic

Prob

Constanta

12.581

3.905

3.222

0.003

Policy of DPRD

Serdang Berdagai

0.591

0.254

2.330

0.026

R Squared : 0.763

Adj. R

: 0.701

D-W : 2.034

F-Statistic

5.430

Prob

0.026

The results of the above research showed that the policy of the DPRD Serdang Berdagai had

a significant and positive effect on the Public Sector Service of Serdang Berdagai. With a sig

value of 0.026 < α 0.05 which means that both variables show significant results. The

coefficient of determination (R2) is 76%. This means that the policy of the DPRD Serdang

Berdagai has an effect of 76% on public sector services. And 24% is affected by other variables.

From these results it can be known that in creating good and efficient public sector services,

government policies must be really planned and managed properly. That way it will create a

good and conducive public sector service and ultimately become qualified because all forms

of information and services provided can be received by the people of Serdang Berdagai Sub-

District.

CONCLUSION

Firstly, regarding the Policy of the DPRD Serdang Berdagai shows an excellent category. It

is known that the dimension with the highest research is human resources with categories that

the community or respondents agree that service through human resources is very good and

adequate. The Disposition indicator becomes the lowest indicator among other indicators even

though it is still in the good category. Second, the description of public services that became

the final review for the implementation of the policy of the DPRD Serdang Berdagai to run

well and the good news is that the policy has been carried out in accordance with the provisions

that have been established so as to show efficient public service in Serdang Berdagai. Evident

from the acquisition of the highest values listed through the indicator of responsiveness shows

the category that the public strongly agrees that the appearance of physical facilities, personal

equipment and communication media in the office of the DPRD Serdang Berdagai is very good.

The indicator of reliability and confidence has the same value and is also the lowest value of

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273 Vol. 1, No. 3, December 2021

all. However, the ability to carry out the promised services appropriately and reliably as well

as the knowledge and decency of employees and their ability to generate trust and confidence

in the office of the DPRD Serdang Berdagai is also good. The relationship between the Policy

of the DPRD Serdang Berdagai towards public service Serdang Berdagai has a significant and

positive influence. This means that the research hypothesis that says "There is a significant

influence of DPRD policy variables on public service" is accepted with an effect rate of 76%

and 24% influenced by other variables.

The implications that arise from the results of this study are: 1) the ability to carry out the

promised services appropriately and reliably carried out properly by all employees of the

DPRD Serdang Berdagai; 2) The willingness to help customers provide services quickly or

responsively has been done well by DPRD employees Serdang Berdagai; 3) The knowledge

and decency of employees and their ability to generate trust and confidence or assurance are

also well done by the employees of the DPRD Serdang Berdagai; 4) Caring and giving personal

attention to customers has been done well by DPRD employees Serdang Berdagai; 5) Physical

facilities, equipment and personal and communication media have also been carried out well

by employees of DPRD Serdang Berdagai.

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