Affirmation of the rights and obligations of couriers in cash on delivery marketplace transactions
DOI:
https://doi.org/10.55324/ijoms.v4i2.1027Keywords:
Cash on Delivery (COD), e-commerce, rights and obligations of couriers, legal protection, online transactionsAbstract
The Cash on Delivery (COD) payment scheme in Indonesia has become a popular choice in e-commerce, offering convenience and trust to consumers, particularly those without access to digital banking services. However, this scheme presents significant challenges, particularly for couriers who bear the brunt of operational and financial risks. Despite their role as intermediaries, couriers face unfair expectations, including bearing the costs of unpaid goods or managing buyer dissatisfaction over product non-conformity. This research examines the rights and obligations of couriers in COD transactions through a normative legal and case study approach. The findings reveal systemic gaps in legal protections and a lack of clear regulatory frameworks to safeguard couriers' rights, compounded by unfair corporate policies and limited awareness among couriers regarding their legal boundaries. To mitigate these challenges, the study recommends developing comprehensive legal frameworks, promoting good faith among transaction parties, and exploring innovative solutions such as integrating technology to enhance transparency and accountability. This study contributes to the legal and e-commerce fields by proposing actionable solutions to protect couriers while fostering a sustainable COD ecosystem. Future research should focus on comparative studies of international practices, the psychological impact on couriers, and alternative payment systems to address the inherent risks in COD transactions.
References
Admass, W. S., Munaye, Y. Y., & Diro, A. A. (2024). Cyber security: State of the art, challenges and future directions. Cyber Security and Applications, 2. https://doi.org/10.1016/j.csa.2023.100031
Akartuna, E. A., Johnson, S. D., & Thornton, A. (2022). Preventing the money laundering and terrorist financing risks of emerging technologies: An international policy Delphi study. Technological Forecasting and Social Change, 179. https://doi.org/10.1016/j.techfore.2022.121632
Apostolakis, K. C., Dimitriou, N., Margetis, G., Ntoa, S., Tzovaras, D., & Stephanidis, C. (2022). DARLENE – Improving situational awareness of European law enforcement agents through a combination of augmented reality and artificial intelligence solutions. Open Research Europe, 1. https://doi.org/10.12688/openreseurope.13715.2
Azizah, M. (2020). Penerapan Etika Bisnis Islam Dalam Transaksi Jual Beli Daring Di Toko Online Shopee. Hukum Dan Masyarakat Madani, 10(1).
Caserta, S. (2020). Digitalization of the Legal Field and the Future of Large Law Firms. Laws, 9(2). https://doi.org/10.3390/laws9020014
Habeahan, B., & Tamba, A. R. (2021). PERLINDUNGAN HUKUM PEMBELI DALAM PERJANJIAN JUAL BELI MELALUI SISTEM ELEKTRONIK. NOMMENSEN JOURNAL OF LEGAL OPINION, 2(01). https://doi.org/10.51622/njlo.v2i01.208
Harun, R. S., Dungga, A. A., & Tome, A. H. (2018). Implementasi Asas Itikad Baik Dalam Perjanjian Transaksi Jual Beli Onlinie. Jurnal Legalitas, 12(2).
Irawati, R., & Prasetyo, I. B. (2021). Pemanfaatan Platform E-Commerce Melalui Marketplace Sebagai Upaya Peningkatan Penjualan dan Mempertahankan Bisnis di Masa Pandemi (Studi pada UMKM Makanan dan Minuman di Malang). Jurnal Penelitian Manajemen Terapan (PENATARAN), 6(2).
Jenny, F. (2021). Competition Law Enforcement and Regulation for Digital Platforms and Ecosystems: Understanding the Issues, Facing the Challenges and Moving Forward. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3857507
Putrevu, J., & Mertzanis, C. (2024). The adoption of digital payments in emerging economies: challenges and policy responses. Digital Policy, Regulation and Governance, 26(5). https://doi.org/10.1108/DPRG-06-2023-0077
Simanullang, H. N. (2017). Perlindungan Hukum terhadap Konsumen dalam Transaksi E-Commerce. Melayunesia Law, 1(1). https://doi.org/10.30652/mnl.v1i1.4497
Suhadi, E. (2021). Penyelesaian Ganti Rugi Akibat Wanprestasi Perjanjian Jual Beli Online Dikaitkan dengan Pasal 19 Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen. Jurnal Inovasi Penelitian, 2(7).
Suriyadi, S. (2021). Tanggung Gugat Penjual dan Jasa Pengantaran dalam Transaksi Jual Beli Online dengan Metode Cash On Delivery. El-Iqthisady?: Jurnal Hukum Ekonomi Syariah Fakultas Syariah Dan Hukum, 3(1 Juni).
Yaqin, A. (2019). Akibat Hukum Wanprestasi Dalam Jual Beli Online Menurut Undang-Undang Informasi Dan Transaksi Elektronik. Dinamika, 25(6).
Yudana, I. G. V., Budiartha, I. N. P., & Arini, D. G. D. (2022). Perlindungan Hukum Terhadap Pelaku Usaha Melalui Sistem Cash on Delivery Pada Marketplace. Jurnal Interpretasi Hukum, 3(3).
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Hamka Ferynando, Wieke Dewi Suryandari, Mohamad Tohari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
