Stakeholders and issue management utilization in mining industry: Case study warehouse PT Freeport Indonesia

Authors

  • Jaisyalmatin Pribadi School of Business and Management, Institut Teknologi Bandung, Bandung, West Java
  • N. Nurlaela Arief School of Business and Management, Institut Teknologi Bandung, Bandung, West Java

DOI:

https://doi.org/10.55324/ijoms.v3i5.816

Keywords:

warehouse operation, stakeholder analysis, empathy map, stakeholder map

Abstract

This research proposed the improvement of warehouse operations by employing a comprehensive analysis of stakeholders and implementing an issue management framework. The three-dimensional model of stakeholder identification and salience is applied to evaluate the attributes of power, legitimacy, and urgency among key stakeholders: customer, warehouse crew, and transportation crew. Utilizing tools like Empathy Map and Stakeholder Maps, the study gains insight into stakeholder perspectives and relationships within the material management environment. The analysis explains the crucial role of the warehouse crew in connecting and managing relationships. The Issue Management Framework, supported with Empathy Maps, is used to identify and address potential issues, while Stakeholder Maps aid in prioritizing solutions. The research concludes with a strategic plan and providing a holistic approach to potential challenges. The findings emphasize proactive measures to prevent stockouts and lateness of material services, proposing a direct material delivery system and regular training programs for customers to enhance understanding and reduce errors in material orders.

References

Bundy, J., Pfarrer, M. D., Short, C. E., & Coombs, W. T. (2017). Crises and Crisis Management: Integration, Interpretation, and Research Development. Journal of Management, 43(6). https://doi.org/10.1177/0149206316680030

Candeias, C., Ávila, P., Coelho, P., & Teixeira, J. P. (2019). Mining activities: Health impacts. In Encyclopedia of Environmental Health. https://doi.org/10.1016/B978-0-12-409548-9.11056-5

Christmann, P. (2018). Towards a More Equitable Use of Mineral Resources. Natural Resources Research, 27(2). https://doi.org/10.1007/s11053-017-9343-6

Coulson, M. (2012). The history of mining: The events, technology and people involved in the industry that forged the modern world. Harriman House Limited.

Dold, B. (2020). Sourcing of critical elements and industrial minerals from mine waste – The final evolutionary step back to sustainability of humankind? Journal of Geochemical Exploration, 219. https://doi.org/10.1016/j.gexplo.2020.106638

Fahey, L., & King, W. R. (1977). Environmental scanning for corporate planning. Business Horizons, 20(4). https://doi.org/10.1016/0007-6813(77)90010-6

Falkheimer, J., & Heide, M. (2006). Multicultural crisis communication: Towards a social constructionist perspective. Journal of Contingencies and Crisis Management, 14(4). https://doi.org/10.1111/j.1468-5973.2006.00494.x

Freeman, R. E. (2004). The Stakeholder Approach Revisited. Zeitschrift Für Wirtschafts- Und Unternehmensethik, 5(3). https://doi.org/10.5771/1439-880x-2004-3-228

Heath, R. L. (1980). Corporate advocacy: An application of speech communication perspectives and skills and more. Communication Education, 29(4). https://doi.org/10.1080/03634528009378442

James, E. H., Wooten, L. P., & Dushek, K. (2011). Crisis management: Informing a new leadership research agenda. Academy of Management Annals, 5(1). https://doi.org/10.1080/19416520.2011.589594

Mojtahedi, M., & Oo, B. L. (2017). Critical attributes for proactive engagement of stakeholders in disaster risk management. International Journal of Disaster Risk Reduction, 21. https://doi.org/10.1016/j.ijdrr.2016.10.017

Mudd, G. M., & Jowitt, S. M. (2018). Growing global copper resources, reserves and production: Discovery is not the only control on supply. Economic Geology, 113(6). https://doi.org/10.5382/econgeo.2018.4590

Ndlovu, S., Simate, G. S., & Matinde, E. (2017). Waste production and utilization in the metal extraction industry. CRC Press.

Sovacool, B. K., Ali, S. H., Bazilian, M., Radley, B., Nemery, B., Okatz, J., & Mulvaney, D. (2020). Sustainable minerals and metals for a low-carbon future. Science, 367(6473). https://doi.org/10.1126/science.aaz6003

Spitz, K., & Trudinger, J. (2019). Mining and the environment: from ore to metal. CRC Press.

Verbrugge, B., & Geenen, S. (2019). The gold commodity frontier: A fresh perspective on change and diversity in the global gold mining economy. Extractive Industries and Society, 6(2). https://doi.org/10.1016/j.exis.2018.10.014

Weiss, J. W. (2021). Business ethics: A stakeholder and issues management approach. Berrett-Koehler Publishers.

Downloads

Published

2024-02-26

Issue

Vol. 3 No. 5 (2024): Indonesian Journal of Multidisciplinary Science

Section

Articles

License

Copyright (c) 2024 Jaisyalmatin Pribadi, N. Nurlaela Arief

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.