Leadership, work environment, and work motivation on employee performance at PT Telkomsel’s IT directorate

Authors

  • Galih Primanda School of Business, IPB University, Bogor, West Java
  • Popong Nurhayati School of Business, IPB University, Bogor, West Java
  • Anggraini Sukmawati School of Business, IPB University, Bogor, West Java

DOI:

https://doi.org/10.55324/ijoms.v3i4.823

Keywords:

leadership, working environment, motivation, employees, performance

Abstract

PT Telkomsel acquired Fixed Line Business from Telkom Indonesia on July 1st, 2023, integrating IndiHome services. The acquisition process involved system integration and employee joining. A research study was conducted to examine the impact of leadership, work environment, and motivation on employee performance at the IT Directorate of PT Telkomsel. Data was collected through questionnaires distributed via Google Form and analyzed using Likert scale and structural equation model partial least square. Results showed that leadership factors positively influence employee performance, while the merger of IndiHome business line did not affect IT director performance. Leaders' ability to encourage creativity, skill development, and collaboration were the most influential management indicators. Working environment factors, such as harmonious relationships between managers and employees, also positively impacted employee performance. Work facilities were crucial in supporting employee productivity. Motivation also positively influenced employee performance.

References

Akhmad, Z., Hasran, H., & Rahman, R. (2022). Pengaruh Kepemimpinan dalam Peningkatan Motivasi Kerja PNS di Kantor Kecamatan. Journal of Government Insight, 2(2), 182–197. https://doi.org/10.47030/jgi.v2i2.472

Alrowwad, A., Abualoush, S. H., & Masa’deh, R. (2020). Innovation and intellectual capital as intermediary variables among transformational leadership, transactional leadership, and organizational performance. Journal of Management Development, 39(2), 196–222. https://doi.org/10.1108/JMD-02-2019-0062

Ángeles, L.-C. M., Vázquez-Rodríguez, P., & Quiñoá-Piñeiro, L. M. (2022). An approach to employees’ job performance through work environmental variables and leadership behaviours. Journal of Business Research, 140, 361–369. https://doi.org/10.1016/j.jbusres.2021.11.006

Asadul, Jantan, A. H., Yusoff, Y. M., Chong, C. W., & Hossain, M. S. (2023). Green Human Resource Management (GHRM) Practices and Millennial Employees’ Turnover Intentions in Tourism Industry in Malaysia: Moderating Role of Work Environment. Global Business Review, 24(4), 642–662. https://doi.org/10.1177/0972150920907000

Bahri, B. (2020). ANALISIS PENGARUH KEPEMIMPINAN TERHADAP KINERJA KARYAWAN DENGAN MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Akademi Manajemen Administrasi Yogyakarta). Bongaya Journal for Research in Management (BJRM), 3(1), 49–59. https://doi.org/10.37888/bjrm.v3i1.56

Batubara, S. S. (2020). Pengaruh Gaya Kepemimpinan terhadap Kinerja Karyawan pada Departemen Pengadaan PT INALUM (Persero). LIABILITIES (JURNAL PENDIDIKAN AKUNTANSI), 3(1), 40–58. https://doi.org/10.30596/liabilities.v3i1.4581

Duanta, S. N. P., Wahyuni, S., & Zulianto, M. 2022. Pengaruh Budaya Organisasi, Motivasi , dan Kompetensi Terhadap Kinerja Perawat RSU Bhakti Husada Krikilan Glenmore. Jurnal Pendidikan Ekonomi:Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi, Dan Ilmu Sosial, 16(1), 53–59. https://doi.org/10.19184/jpe.v16i1.23453

Ghalenoei, M., Mortazavi, S. B., Mazloumi, A., & Pakpour, A. H. 2022. Impact of workload on cognitive performance of control room operators. Cognition, Technology & Work, 24(1), 195–207. https://doi.org/10.1007/s10111-021-00679-8

Hamzah, U. (2016). Teori Motivasi dan Pengukurannya. Bumi Aksara.

Handoko. (2015). Manajemen Personalia dan Sumber Daya Manusia. BPFE.

Hartinah, S., Suharso, P., Umam, R., Syazali, M., Lestari, B. D., Roslina, R., & Jermsittiparsert, K. (2020). Teacher’s performance management: The role of principal’s leadership, work environment and motivation in Tegal City, Indonesia. Management Science Letters, 235–246. https://doi.org/10.5267/j.msl.2019.7.038

Hasibuan. (2017). Manajemen Sumber Daya Manusia. Edisi Revisi. Bumi Aksara.

Khan, M. A., Ismail, F. B., Hussain, A., & Alghazali, B. (2020). The Interplay of Leadership Styles, Innovative Work Behavior, Organizational Culture, and Organizational Citizenship Behavior. SAGE Open, 10(1), 215824401989826. https://doi.org/10.1177/2158244019898264

Mangkunegara. (2016). Manajemen Sumber Daya Manusia Perusahaan. Roesdakarya.

Manzoor, F., Wei, L., Nurunnabi, M., Subhan, Q. A., Shah, S. I. A., & Fallatah, S. (2019). The Impact of Transformational Leadership on Job Performance and CSR as Mediator in SMEs. Sustainability, 11(2), 436. https://doi.org/10.3390/su11020436

Mardiani, I. N., & Sepdiana, Y. D. (2021). Pengaruh Gaya Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Karyawan. MASTER: Jurnal Manajemen Strategik Kewirausahaan, 1(1), 1–10. https://doi.org/10.37366/master.v1i1.23

Megawati, M., Hamdat, A., & Aida, N. 2022. Examining Linkage Leadership Style, Employee Commitment, Work Motivation, Work Climate on Satisfaction and Performance. Golden Ratio of Human Resource Management, 2(1), 01–14. https://doi.org/10.52970/grhrm.v2i1.86

Nasution, N. M. S., & Maqhfirah, D. (2017). Hubungan Lingkungan Kerja Non Fisik dengan Kepuasan Kerja pada Perawat RSJ Prof.Dr.Muhammad Ildrem Sumatera Utara. Jurnal Diversita, 3(2), 25. https://doi.org/10.31289/diversita.v3i2.1259

Newman, S. A., & Ford, R. C. (2021). Five Steps to Leading Your Team in the Virtual COVID-19 Workplace. Organizational Dynamics, 50(1), 100802. https://doi.org/10.1016/j.orgdyn.2020.100802

Pasaribu, R., Adler Haymans Manurung, & Tussoleha Rony, Z. 2022. The Effect Of Leadership, Employee Performance, Motivation And Information Technology On Employee Job Satisfaction Moderated By Age Of Employees At Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Bekasi. Dinasti International Journal of Management Science, 3(3), 592–602. https://doi.org/10.31933/dijms.v3i3.1130

Prasada, D. (2020). Pengaruh Gaya Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT. Mandiri Konstruksi di Tangerang Selatan. Journal of Education, Humaniora and Social Sciences (JEHSS), 3(2), 629–636. https://doi.org/10.34007/jehss.v3i2.381

Rasool, S. F., Wang, M., Tang, M., Saeed, A., & Iqbal, J. (2021). How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing. International Journal of Environmental Research and Public Health, 18(5), 2294. https://doi.org/10.3390/ijerph18052294

Rifa’i, M., Sela, R., & Sayekti, R. N. S. (2021). Kompensasi Dan Motivasi Kerja Pengaruhnya Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Sebagai Variabel Intervening. J-MACC?: Journal of Management and Accounting, 4(1), 42–56. https://doi.org/10.52166/j-macc.v4i1.2403

Robbins, S. P., & Judge, T. A. (2018). Perilaku organisasi (Organizational behavior). Salemba Empat.

Sedamaryanti. (2018). Sumber Daya Manusia dan Produktivitas Kerja. CV.Mandar Maju.

Sembiring, H. F. B., & Marbun, P. (2021). Pengaruh Gaya Kepemimpinan dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Perseroan Terbatas Perusahaan Listrik Negara (Persero) Pembangkitan Sumatera Bagian Utara. Jurnal Ilmiah Manajemen Dan Bisnis (JIMBI), 2(2), 167–175. https://doi.org/10.31289/jimbi.v2i1.459

Siagian, S. (2018). Manajemen Sumber Daya Manusia. Bumi Aksara.

Sutrisno. (2016). Manajemen Sumber Daya Manusia. Prenada Media.

Verstappen, V. J., Pikaar, E. N., & Zon, R. G. 2022. Assessing the impact of driver advisory systems on train driver workload, attention allocation and safety performance. Applied Ergonomics, 100, 103645. https://doi.org/10.1016/j.apergo.2021.103645

Downloads

Published

2024-01-30

Issue

Vol. 3 No. 4 (2024): Indonesian Journal of Multidisciplinary Science

Section

Articles

License

Copyright (c) 2024 Galih Primanda, Popong Nurhayati, Anggraini Sukmawati

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA). that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.