P-ISSN: 2808-5957
E-ISSN: 2808-6724
ijoms.internationaljournallabs.com
945
THE EFFECT OF INDIVIDUAL CHARACTERISTICS AND WORK MOTIVATION
ON THE PERFORMANCE OF UPT EMPLOYEES (TESTING QUALITY
CERTIFICATION OF FIELD GOODS, DEPARTMENT OF INDUSTRY AND TRADE,
NORTH SUMATRA PROVINCE)
Gustria Ningsih, Juliana Nasution
State Islamic University of North Sumatra, Indonesia
Email: gustrianingsih9@gmail.com, juliananasution@uinsu.ac.id
Abstract
Human Resources (HR) is an asset to support the success of the goals achieved by an organization or
agency. The existence of human resources (HR) is very important in an organization or agency. The
existence of competence has a strong effect on employee performance. Competence is the ability to
carry out or do a job. In addition, performance is also closely related to the results of one's work.
Improved performance individually or in groups will provide competence for the performance of
human resources as a whole. Competence is an important part for an employee or employee in
carrying out his job well. The Implementing Unit for Quality Certification Examiner of Goods,
Department of Industry and Trade, Medan, North Sumatra is a unit or agency in charge of overseeing
the technical policy of the metal, machinery, small industry, and domestic and foreign trade industries.
The purpose of this study was to examine and analyze the influence of individual characteristics
including attitudes, interests, motivation, and compliance with the performance of the employees of the
Department of Industry and Trade of the Province of North Sumatra. The research method used was
descriptive quantitative with primary data in the form of interviews and observations and secondary
data in the form of literature studies. . The results of the study are the influence of characteristics and
motivation on employee performance
.
Keywords: karaktersitik individu, motivasi, kinerja
Indonesian Journal of Multidisciplinary Science © 2022 by International Journal Labs is licensed
under CC BY-SA 4.0
INTRODUCTION
Since the enactment of Law No. 32 of 2004 concerning regional government and the granting
of autonomy, which means that the government can prepare itself to increase capacity and
independence in regional government readiness activities. In addition, regions are required to be
given authority in the management and development of their regions, both in terms of the
development of education, infrastructure, and even the development of their human resources,
which are determined by law as regional authorities.
Human Resources (HR) is an asset to support the success of the goals achieved by an
organization or agency. Human resources are the implementers of all organizational or agency
policies so that they are equipped with adequate knowledge and knowledge. This is very important,
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
946
because human resources must be aware of current technological advances (Jufrizen &
Rahmadhani, 2020).
The existence of human resources (HR) is very important in an organization or agency. This
is because HR requires skills and abilities according to the vision and mission to be achieved, so
employees who work effectively and efficiently are needed. It provides good performance for the
employees themselves. So that employees can provide good performance, they can provide support
for employee availability through individual characteristics. One of them is the State Civil
Apparatus (ASN) (Arieni & Kustiasari, 2015).
The state apparatus is an element of human resources in a government agency that has a
fairly important role. This means that the state apparatus has a role to play in determining the
success of government administration and development. In order to form a good state apparatus,
then through the implementation of education and training (Diklat). Education and training is one
part of developing human resources as well as alternatives in solving problems that occur.
Competence has a strong influence on employee performance. Competence is the ability to
carry out or perform a job or task based on skills and knowledge and supported by the required
work attitude. In addition, discipline is also important in an organizational system for the purpose
of minimizing errors. According to states that the existence of high work discipline can make it
easier for companies to achieve a goal to be achieved. If employees have high work discipline,
employees will work effectively and efficiently so that there are no deviations that harm the
organization. Discipline can shape self and work success. This is indirectly related to employee
performance (Irawan, 2017).
Employee performance is closely related to the results of one's work. According to (Malthis,
2012) performance is the result of quality and quantity work achieved by a person during a certain
period. Employee performance is determined by the competencies possessed, so that it affects the
organization or agency. Performance is an important job in the strategic goals of an organization
if employee performance is not optimal it will affect the performance of an organization, and vice
versa if an employee's performance increases, the productivity of the organization also increases.
Improved performance individually or in groups will provide competence for the
performance of human resources as a whole. Competence is an important part for an employee or
employee in carrying out his job well. Therefore, performance appraisal is an inseparable part of
the organization's relationship with competent human resources. Organizations can develop and
be consistent if there is support from employees or employees who are experts in their fields (Elizar
& Tanjung, 2018).
The Implementing Unit for Quality Certification Examiner of Goods, Department of
Industry and Trade, Medan, North Sumatra is a unit or agency in charge of overseeing the technical
policy of the metal, machinery, small industry, and domestic and foreign trade industries. The UPT
Testing of the Medan Industry and Trade Service is considered important, especially for the
activities of exporters and importers of metal and machinery industry, because the test result
certificate issued by the Jember Testing Unit is a requirement as a certificate of export and import
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
947
supervisor of metal or machinery. There are several types of services carried out by the Medan
Industry and Trade Office, including metal and machine inspections, general policy determination.
An employee's performance will be better and increase if the employee has high abilities
related to attitudes, interests, motivation, and compliance. Based on this explanation, this research
on "The Influence of Individual Characteristics and Work Motivation on the Performance of UPT
Employees (Submission for Quality Certification of Goods in Medan, North Sumatra Province
Industry and Trade Office) is considered important to be carried out in order to improve human
resource management (Nurhaliza, 2019).
The purpose of this study was to examine and analyze the influence of individual
characteristics including attitudes, interests, motivation, and compliance with the performance of
the employees of the Department of Industry and Trade of North Sumatra Province (Baba, 2014).
METHOD
Research
Approach The research approach used in this study is a quantitative descriptive approach.
Descriptive quantitative approach is a quantitative research that is described in numbers or
numerical (statistics) form. The point is that the research is related to the elaboration of statistical
figures.
Data Collection Techniques and Tools Data
acquisition techniques are the methods used by researchers in obtaining the required research
data. The technique used by researchers to obtain data during this research is a survey. Researchers
distributed survey questions in the form of a questionnaire used containing 30 questions relevant
to the research variables. This questionnaire was formed or not to ask the respondent's reasons.
This was done so that the answers from the respondents were wider without any limitations. In
addition, researchers also used literature studies to obtain the data needed in this study. Where data
is obtained through books, journals, and literature articles related to the problem that is used as the
object of research.
Data Analysis Data
Analysis is interpreting and relating research data findings. Data analysis serves to determine
the relationship resulting from the research data that has been obtained. The data analysis used in
this research is integrated.
RESULT AND DISCUSSION
Characteristics are employee demographics that pass to individual individuals through the
characteristics and traits possessed by individuals. Some of the individual characteristics are
characteristics, motivation, and employee performance.
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
948
Characteristics
Table 1 Characteristics of Employees
No
Questions
Disagree
Agree
1
I feel my work is in accordance with the level of education I have
15.36
84.64
2
My technical skills help me in doing my job as an employee
10.99
89.09
3
I feel happy and excited to work at this place
16.44
83.56
4
My ability to cooperate with co-workers helps me in carrying out tasks
and planning goals to be achieved
12.35
87.65
5
Emotional feelings from home affect my work
59.83
40.17
6
Emotions are caused because I made work mistakes
39,21
60,79
7
My daily tasks enrich my personality and updated knowledge, so I can
keep up with technological developments
20,31
79,69
8
Formal education helps me to improve my work skills among co-
workers
18 ,74
81.26
9
The tenure that affects my knowledge will help me in carrying out
various tasks
27.71
72.29
10
My educational background makes me a good example for my fellow
co-workers
65.45
34.55
Source: Processed by the Author
Employee characteristics are measured by the level of loyalty and loyalty of employees to
institutions such as willingness to do a service from the office and service on vacation.
Characteristics of employees can be in the form of attitudes that an individual has. The attitude of
employees is in the middle category. Many employees have a loyal and loyal attitude towards the
institution, employees will be willing to provide holiday services in Medan such as services in
remote areas. The existence of the Office aims to meet the demand for services and infrastructure
needed by the community.
Table 1 shows the characteristics of UPT PSMB employees of the Department of Industry
and Trade, Medan, North Sumatra Province, namely technical expertise that helps in doing work
as employees by 89.09%. This allows employees to be consistent in working in accordance with
the skills they have. Meanwhile, the ability to work together with colleagues is 87.65%. The
existence of the ability to work together can help in carrying out tasks and planning goals to be
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
949
achieved by UPT PSMB, Department of Industry and Trade, Medan, North Sumatra Province and
employees do have problem solving in completing their work and are followed by a sense of
enthusiasm and pleasure in the work that employees do. Therefore, employees have enthusiasm
for work because employees have enthusiasm for work. These three things are the characteristics
of the employees of the UPT PSMB Department of Industry and Trade, Medan, North Sumatra
Province with the largest percentage.
Work Motivation
Table 2. Work Motivation
No
Questions
Disagree
Agree
1
Every employee who has high work performance will get the
opportunity to develop a career
11.21
88.79
2
Employees have the opportunity to attend education and training to
support achievement
16.33
83.67
3
Employees have the authority and responsibility for the success of
the office
16.23
83.77
4
In completing the work employees have their own methods and
authority that can be accounted for
60.66
39.34
5
5
Maintaining relationships with fellow employees and superiors is
one of the priorities in the office
12.07
87 ,93
6
In doing work every employee wants to get recognition for his work
from the community
14.45
85.55
7
I feel calm at work because of the availability of health insurance
from this company
30.25
69.75
8
My supervisor always compliments me when I carry out my duties
job with satisfactory results
10.32
89.68
9
Working for this company can guarantee my life a in old age
14.04
85.96
10
I feel challenged to complete the given task
87.26
82.74
Source: By the Author
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
950
Motivation is a personal or individual encouragement that is the background for employees
to develop their potential. The indicator of an individual characteristic motivation is in the medium
category. There are several things that motivate employees of UPT PSMB Department of Industry
and Trade, Medan, North Sumatra Province, namely employees giving satisfactory results to their
work. Where in table 2 shows that 89.68% of UPT PSMB employees of the Department of Industry
and Trade, Medan, North Sumatra Province are motivated to work which can produce a
satisfactory job, so that it will indirectly affect the capabilities of the employees themselves. In
addition, 88.79% of employees have work motivation due to career paths. This means that
employees are motivated to get the desired career path, so that employees have the motivation to
work. Not only that, UPT PSMB employees of the Department of Industry and Trade, Medan,
North Sumatra Province are motivated to work which is able to have an impact on employees,
namely being able to establish relationships with fellow employees and superiors with a percentage
of 87.93% and 85.96% can guarantee life on the day of the anti lord. These are the two things that
cause employees to be motivated to work, because these three things have a large percentage. The
table explains that UPT PSMB employees of the Department of Industry and Trade, Medan, North
Sumatra Province are more motivated to work because they have good career paths, establish
relationships with fellow employees and superiors and guarantee employees later in their old age.
Employee Performance
Table 3. Employee Performance
No
Questions
Disagree
Agree
1
I am always on time in completing assignments
2
22.17
77.83
I
do tasks that are in accordance with my abilities
25.39
74.61
3
I always maintain neatness in doing assignments
14, 16
85.84
4
I do the tasks assigned to me carefully
18.03
81.97
5
I am responsible for the results of my work
21.24
78.76
6
I always take care of the facilities and infrastructure used in my
work
24.55
75, 45
7
I prioritize cooperation with co-workers
60.87
39.13
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
951
8
I am able to take the initiative to solve problems effectively from
work
20.23
79.68
9
I can complete my own work well and according to the procedures
that have been made
24.09
75.91
10
I am able to complete the work in accordance with the allotted time
12.72
87.28
Source: Processed by Researchers.
Employee performance can be measured based on the level of achievement that the
employee has completed. Table 3 shows the performance of UPT PSMB employees of the
Department of Industry and Trade, Medan, North Sumatra Province, namely employees who are
able to complete the work in accordance with the specified time with a percentage of 87.28%,
while 85.85% of UPT PSMB employees of the Department of Industry and Trade, Medan, North
Sumatra Province always maintains tidiness in carrying out tasks that have been given by superiors
and 81.97% of employees are able to do the work carefully. The existence of these three things
means that the performance of the UPT PSMB employees of the Department of Industry and Trade,
Medan, North Sumatra Province is very good in the services provided. These three things are the
result of employee performance with a high percentage.
CONCLUSION
The existence of the ability to work together can help in carrying out tasks and planning
goals to be achieved UPT PSMB Department of Industry and Trade, Medan, North Sumatra
Province and employees do have problem solving in completing their work and are followed by a
sense of enthusiasm and pleasure in the work that employees do .
There are several things that motivate employees of UPT PSMB Department of Industry and
Trade, Medan, North Sumatra Province, namely employees who give satisfactory results to their
work. Not only that, UPT PSMB employees of Industry and Trade Office, Medan, North Sumatra
Province are motivated to work capable have an impact on employees, namely being able to
establish relationships with fellow employees and superiors with a percentage of 87.93% and
85.96% being able to guarantee life on Tuan Anti's Day.
The table explains that UPT PSMB employees of the Department of Industry and Trade,
Medan, North Sumatra Province are more motivated to work because they have good career paths,
establish relationships with fellow employees and superiors and guarantee employees later in their
old age.
Table 3 shows the performance of UPT PSMB employees of the Department of Industry
and Trade, Medan, North Sumatra Province, namely employees who are able to complete the
work in accordance with the specified time with a percentage of 87.28%, while 85.85% of UPT
PSMB employees of the Department of Industry and Trade, Medan, North Sumatra Province
The Effect of Individual Characteristics and Work Motivation on The Performance of UPT Employees (Testing
Quality Certification of Field Goods, Department of Industry and Trade, North Sumatra Province)
Indonesian Journal of Multidisciplinary Science, Vol 1 ( 8), Mei 2022
952
always maintains tidiness in carrying out tasks that have been given by superiors and 81.97% of
employees are able to do the work carefully.
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